Solution
24/7 participant support in 20+ languages
Every exam type is backed by round-the-clock support. AI-assisted for speed, with a human agent always available when it matters.
Book a demoWhat ‘AI-assisted, human always available’ means in practice
Most support questions during an exam are the same handful of things — a webcam that won't connect, a login that isn't working, confusion about what the room scan expects. AI handles these first: it recognizes the question and answers instantly, in whichever of the 20+ supported languages the participant is writing in, without a queue.
What AI doesn't do is decide an exam should be paused, extended, or restarted — those calls need a person, and a human agent is always reachable behind the automated layer, not as a fallback that kicks in only when AI fails. The same support tier backs every exam type PRUEFSTER runs, whether it's AI proctoring or human proctoring — support doesn't get thinner because the proctoring model changed.
Support that keeps exams running
Always available
24/7 across all exam types.
20+ languages
Participants get help in their language.
AI-assisted
Fast answers to common issues.
Human on standby
A real agent is always reachable.
- Certified
- ISO 27001
- Servers and staff
- EU
- Human support
- 24/7
- Aligned processing
- GDPR
Frequently asked questions
Is support available during the exam?
Yes — participants can reach support 24/7 before and during the exam.
Do participants always get a human?
AI handles common questions instantly, and a human agent is always available.
Which channel does support use?
Live chat inside the exam is the primary channel, so help arrives right where the problem is.
What issues does support solve most?
Camera and screen-share permissions, browser quirks and connection drops — the routine blockers that would otherwise end an exam attempt.