Solution
24/7 participant support in 20+ languages
Every exam type is backed by round-the-clock support. AI-assisted for speed, with a human agent always available when it matters.
Book a demoWhat ‘AI-assisted, human always available’ means in practice
Most support questions during an exam are the same handful of things — a webcam that won't connect, a login that isn't working, confusion about what the room scan expects. AI handles these first: it recognizes the question and answers instantly, in whichever of the 20+ supported languages the participant is writing in, without a queue.
What AI doesn't do is decide an exam should be paused, extended, or restarted — those calls need a person, and a human agent is always reachable behind the automated layer, not as a fallback that kicks in only when AI fails. The same support tier backs every exam type PRUEFSTER runs, whether it's AI proctoring or human proctoring — support doesn't get thinner because the proctoring model changed.
Support that keeps exams running
Always available
24/7 across all exam types.
20+ languages
Participants get help in their language.
AI-assisted
Fast answers to common issues.
Human on standby
A real agent is always reachable.
- Certified
- ISO 27001
- Servers and staff
- EU
- Human support
- 24/7
- Aligned processing
- GDPR
Frequently asked questions
Is support available during the exam?
Yes — participants can reach support 24/7 before and during the exam.
Do participants always get a human?
AI handles common questions instantly, and a human agent is always available.